At Custom Made Fast, we value our customers and strive to provide the best products and services possible. We understand that sometimes issues may arise, and we are committed to resolving them in a fair and satisfactory manner. While we do not offer refunds, we are more than willing to work closely with our customers to address any concerns they may have. Please read our return policy carefully to understand how we handle such situations.
Return Eligibility
1.1. We do not provide refunds, returns, or exchanges. However, we are dedicated to ensuring customer satisfaction and will assist you in resolving any issues you may encounter with our products or services.
1.2. To be eligible for assistance, please make sure to contact our customer support team within three days of receiving your order. Late requests may not be considered.
1.3. To request assistance, please provide us with detailed information about the issue, including any relevant photographs or videos that help us understand the problem better.
Troubleshooting Process
2.1. Upon receiving your request, our customer support team will promptly review the information provided and assess the situation.
2.2. We may require further clarification or additional details to better understand the issue. Our team will reach out to you and guide you through the troubleshooting process.
2.3. In some cases, we may ask you to provide proof of purchase or other supporting documentation to assist us in resolving the issue.
2.4. We will work closely with you to determine the best course of action, which may include providing instructions for fixing the issue, offering replacements for defective products, or suggesting alternative solutions.
Resolution Options
3.1. Depending on the nature of the issue, we will explore different options to reach a resolution that meets your satisfaction.
3.2. In cases where the problem can be resolved through troubleshooting or by providing guidance, we will provide detailed instructions or personalized assistance to help you overcome the issue.
3.3. If a product is found to be defective, we will evaluate the situation and, at our discretion, offer a replacement for the faulty item.
3.4. In situations where the issue cannot be adequately resolved through troubleshooting or replacement, we may consider alternative resolutions on a case-by-case basis, such as providing store credit or offering discounts on future purchases.
Exclusions
4.1. Our return policy does not cover damages caused by improper use, neglect, unauthorized modifications, or any other factors beyond normal wear and tear.
4.2. We reserve the right to refuse assistance or resolution options if we determine that the issue has arisen due to misuse, mishandling, or any violation of the terms and conditions specified during the purchase.
Contact Us
If you encounter any issues with our products or services, please contact our customer support team as soon as possible. You can reach us by submitting a support ticket through our website form, https://custommadefast.com/support/.
By choosing to shop with us, you agree to abide by the terms and conditions of this return policy. We appreciate your understanding that we do not provide refunds but are committed to working closely with you to ensure your satisfaction with our products and services.